Subscription Policy
HOW IT WORKS
A subscription gives you repeat deliveries of the products you choose, at the frequency you select at checkout. You save 25% on every subscription order.
MINIMUM TERM
Subscriptions run for a minimum of three deliveries. You are committing to three orders when you sign up, and the subscription cannot be cancelled before the third has been billed. After that, you can cancel at any time.
BILLING
Your payment details are stored securely by our payment provider. We do not hold your card number.
You will be charged when each order is created, at the frequency you selected. The price charged is the price shown on the product page at that time. If a price changes, we will email you before it applies to your subscription, and you will be able to cancel if you do not want to continue.
Subscription orders are not eligible for other discounts, offers or promotions, as the subscription price is already discounted.
CHANGING OR PAUSING
You can change the products, quantity, frequency or delivery address on your subscription at any time, including during the minimum term.
Changes must be made at least 24 hours before your next order is due, otherwise they will apply from the following delivery.
CANCELLING
After your third delivery has been billed, you can cancel at any time.
Use the link in any subscription email we have sent you, or sign in to your account and open your subscription. Cancel at least 24 hours before your next order is due, otherwise that order will be processed and the cancellation will take effect afterwards.
If you have any difficulty, email hello@bymatter.com and we will cancel it for you.
We will send you an email confirming the cancellation. No further orders will be placed.
IF A PAYMENT FAILS
If a payment is declined we will try again over the following few days and email you. If it cannot be taken, the order will not be dispatched and your subscription will be paused. You can update your card details at any time through your account.
RETURNS
Subscription deliveries are covered by our returns policy. Items must be unused and unopened, and returned within 14 days of order. If you have forgotten to cancel and the order has already been dispatched, email hello@bymatter.com and we will help.
CONTACT