Our products are predominantly formulated and produced in Europe. We collaborate closely with product developers to ensure efficacy, safety and stability.

Yes, every product and ingredient we offer is vegan and cruelty-free.

Our products contain essential oils that are generally considered safe for use during pregnancy. However, every pregnancy is unique, and sensitivities can vary. We recommend consulting your doctor or healthcare provider before using products with essential oils while pregnant or nursing.

Yes. Because our formulations use natural ingredients, slight variations in colour and aroma are completely normal. These changes do not affect the safety or effectiveness of the product. If you ever have concerns about a specific product, please reach out to us and we will help you.

Yes. All of our packaging is recyclable — including boxes, cards, glass bottles, and shipping materials. Wherever possible, we use recycled content in our materials. We encourage you to reuse, repurpose, or responsibly recycle our packaging to help reduce waste.

We currently ship to:

• UK (from our London warehouse)
• USA (from our Virginia warehouse)
• INTERNATIONAL: Ireland, Italy, Germany, Netherlands, and Australia

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number so you can follow your delivery.

Free standard shipping is automatically applied to all UK and US orders over £70 GBP / $90 USD.

Free shipping does not apply for EU / International shipments.

Please note that for all international orders, any duties or taxes applied at customs are not included in our shipping costs and remain the responsibility of the customer.

This is applies to orders shipped to: Ireland, Italy, Germany, Netherlands, and Australia

If a delivery attempt is missed, please follow the instructions provided by the courier to reschedule or collect your parcel.

If your order is marked as delivered but you haven’t received it, contact us within 7 days of the delivery date so we can investigate with the courier. We cannot guarantee a replacement.

If your order arrives damaged, please notify us within 24 hours of delivery. Include your order number and clear photos of the damage.

We are not liable for parcels left in an unsecured location without your permission. If this occurs, we will work with the courier to investigate, but replacements or refunds are not guaranteed.

Please double-check your delivery details at checkout. We do not take responsibility for lost packages due to incorrect or incomplete addresses.

We accept returns within 14 days of delivery, provided items are unopened, unused, and in their original packaging.

Please contact us before sending anything back. Unauthorised returns will not be accepted and will be sent back at the customer’s expense.

Return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.

Once your return is received and inspected, we’ll notify you by email. If the item is confirmed as unopened and in its original condition, your refund will be approved and issued to your original payment method. Please allow up to 10 business days for processing, depending on your bank or payment provider.

We currently do not offer direct exchanges.

If your order arrives damaged, defective, or you received the wrong item, contact us within 48 hours with your order number and photos so we can resolve the issue quickly.